Have a Question?

Chances are, someone's had the same one, too. Check out our frequently asked questions below.

General

  • Consultations are free - no strings attached. We want you to be educated and comfortable about your treatments. We want you to be happy with your treatments, and informing you about what to expect for your particular situation is key.

  • There is some paperwork so we can learn about you and your needs and ensure we can safely provide services. Then you will meet with one of our staff members, one on one, in a private consultation room to learn about our treatments and get all your questions answered. Then, if you are interested, we can find a time to schedule treatment.

  • The BEST way is to go to our website thelaser.clinic and choose the “schedule a consultation” button. Then follow the prompts on screen to give us information that will help us to best serve you and find the best options for consultation times.

    Or - if you prefer - you can text or call us at 573-489-7077.

  • Typically between 30 - 45 minutes depending on how many questions you may have.

  • Yes. Same day treatments can be arranged. You would need to request this option when you are scheduling your consultation appointment. Because this would require blocking out extra time, a booking fee might be required.

  • This is entirely up to you and our schedules. Providers work specific hours, so who you have treatment with would depend on your availability. Typically you would reschedule with the provider you prefer, unless you had specific scheduling restrictions. Also be aware that not all providers perform all treatments. So if you book different types of treatments, you may see different providers.

  • This is such a major problem that we have had to establish a $25 fee for no shows that occur without a 24 hour notice. Everyone’s time is important - so we will offer you the same courtesy - $25 off your next appointment if we have to cancel or reschedule you without 24 hour notice. Saturday no show fees are $50.
    For more on this important and controversial topic here. (link to the paragraph below).

  • Please let us know ASAP - and we will do the same for you. The best way is to shoot us a text as soon as you know you will need to reschedule. This will ensure you won’t forget and avoid late cancellation fees. We will message or call you back to find a time to reschedule you as soon as we possibly can.

  • Our hours are by appointment. This means if we don’t have anyone scheduled at a certain time, we might not be open. We typically have hours daily and do our best to have a variety of morning, afternoon and evening hours for your convenience. Please let us know if you have special appointment needs. We will do our best to accommodate them.

  • We are always available via text and phone (573-489-7077) from about 8 AM to 7 PM and do our best to respond within 24 business hours.

  • Texting will typically get you the quickest response. But keep reading for more information -
    We don’t have a full-time dedicated receptionist. We are trying to keep expenses low and pass that on to you in new offerings and competitive pricing. Someday, we may get busy enough to require a full-time receptionist, but until then, we will do our best to be prompt in responding.

    Please use whatever works best for your needs - but take the following into consideration:
    Texting - text seems to work the best. Let us know what you are needing via text message and then we can message or call you back as soon as possible.
    Phone - calling is good too - but please be prepared to leave a message. Then we can call or text back if we know what you are needing. That’s very helpful for us to be efficient in responding to your needs,
    Email - email can work well - but we probably only check the email once or twice daily, so for more urgent needs, it can take a little longer to get a response.
    Google messaging/ Facebook messaging - please just try not to use this. It’s too hard to keep up with and we may redirect you to contact us at our number 573-489-7077 for the most prompt response.


  • Text 573-489-7077
    Call us at 573-489-7077
    Email us at schedule@thelaser.clinic.
    Schedulicity - our online scheduling app - only for return clients.

  • Download the app onto your phone or use the web version of Schedulicity.
    Make an account
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  • In order for us to accept your appointment on schedulicity two things have to happen - you need to be a returning (not new) client. Also, we have to have entered your email into our system. Sometimes this takes a week or two. Or you may be trying to use a different email than we have in our system. Either way, just reach out to us and we can help.

  • It is important for us to schedule consultations at the right times with the right providers and schedulicity doesn’t allow us to easily do that.

  • We have certain blocks of time open on schedulicity, but sometimes we book times outside of those blocks. So if you aren’t finding something that works, please reach out and we’ll do our best to help.

  • We accept all major credit cards, debit cards, Apple pay, checks and good old cash.
    We also have Care Credit available.

  • We have limited availability for virtual consultations, but we can make this happen for most of our treatment offerings. Please let us know if for some reason this would be best for you, and we’ll do our best to find some way to accommodate you.

Laser Hair Removal

  • Some people are just tired of shaving, waxing, or other temporary methods of hair removal. Others have embarrassing hair growth that causes them great distress. Some people are wanting to make significant changes to their appearance, and some just want one or two areas treated.

  • It could be! The best candidates for laser hair removal have darker hair and lighter skin. At your free consultation, we will analyze your skin and hair type and needs and counsel you as to what we have to offer and success rates.

  • There are some situations where laser hair removal doesn’t work well. Fine, white hairs (called Lanugo) do not respond to laser hair removal because there is not a target for the laser to work. Grey hair, similarly, does not respond to laser treatment.

  • It is not safe to perform on suntanned skin. You need to be out of the sun for about a month to be safe. We also will not laser an area of the body with open lesions or certain skin conditions. Some clients will have hormonal disturbances that may require medical treatment for the best results. During your free consultation, we will analyze a thorough history to ensure there are no contradictions to laser hair removal. We are happy to discuss each situation to optimize success.

  • The FDA states that laser hair removal should be considered “Permanent Hair Reduction” not “Permanent Removal." Some hairs may remain - like the fine, white, vellus hairs that cover most of your body. In addition, you may have some hair regrowth in the future that might require touch up treatments. While this is true, good candidates usually are satisfied, and hair free in the area and would only require infrequent touch ups with the laser.

  • Like all lasers, OUR Alexandrite, Diode, and Yag lasers target a certain wavelength on the color spectrum. The color target is called the chromophore. Most hair, especially darker hair, has a pigment called melanin in it. Melanin is what is expressed in your skin when you get a suntan, and it is also in most hair. The melanin in the hair acts as the chromophore, or the target for the laser energy. The energy is carried down the hair shaft into the hair follicle, or root. This energy then damages the hair root, such that it will not grow hair.

  • It very much depends on the client, their hair and skin type, and the area to be treated. However, in general, most people require about 6 TO 10 treatments to achieve the desired results.

  • Yes! Most people see significant results with the first treatment, thus making them excited to continue with treatments. Most people feel they received some value for the money they spent right from the start.

  • No! While we can always do a package if you prefer, most of our clients like to pay as they go. This leaves it up to the client how many treatments they want and how frequently.

  • Again, it depends on the client, their hair and skin type, and the area treated. Most clients come every 4 - 6 weeks so as to optimize treatment with the hair growth cycle.

  • No problem! Some of our clients can only afford to come in less frequently, or are only in town temporarily, or available for treatments less frequently. Others need to take a break in the summer because of sun exposure and tanning. Even with longer breaks, treatments will still be effective, it will just take longer to get all of your treatments done and have the final desired effect.

  • A common side effect is mild erythema (redness) around the hair follicle. Some people will experience some itching for a few days or weeks afterwards.

  • Yes, but most people tolerate it just fine. The amount of pain depends on the area of the body and the density and coarseness of the hair in that area. Some people feel very little. Others describe a sensation of the snap of a rubber band against the skin. Our lasers have cooling mechanisms that cool skin immediately, to minimize the pain.

  • While complications are rare, this is a medical procedure using a laser — so there is the possibility of complications. Most complications would be skin related, like hyper-pigmentation (dark spots) or hypo-pigmentation (light spots) after treatment. Burning or blistering are very rare concerns, as safety is our number one concern. We take great care to be conservative, and calibrate the laser specifically to your skin type after a full medical history is taken. This is one reason you only want to have treatments in a medically supervised, highly trained facility like The Laser Clinic. Potential for complications will be discussed further during your free consultation.

  • The Lasers that we use are expensive, high tech medical devices. It requires investment, calibration, and maintenance. Laser treatments by medical professionals with years of experience offers the most safety. We consider these treatments to be an investment in yourself. Nothing is more valuable than your time, convenience, and self esteem.

  • While medically directed laser hair removal is expensive, we consider it to be a valuable investment. Compare the durability of results to other methods of hair removal. When you really consider the expense, time, and headache of waxing, shaving, irritation, razor burn, and ingrown hairs — laser hair removal can be seen to have great economical value.

  • No. Laser hair removal is considered a luxury. While many people are seeking treatments for reasons other than cosmetic appearance or convenience, most insurance companies do not consider Laser Hair removal to be medically necessary treatment. Payment is expected prior to any treatment. You may inquire with your insurance company as to whether there is coverage for your specific concern. We are happy to provide documentation you would need, but we do not contract with insurance companies and cannot file the claim for you. We do accept cash, checks, credit cards, debit cards and Care Credit for your convenience.

Laser Tattoo Removal

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